Frequently Asked Questions
Everything you need to know about your next Sterling by Music Man instrument.
What is the difference between Sterling by Music Man and Ernie Ball Music Man?
Sterling by Music Man is a separate brand that delivers the iconic designs of Ernie Ball Music Man at a more accessible price point, utilizing high-quality materials and rigorous quality control standards.
Do instruments come with a manufacturer warranty?
Yes, all new Sterling by Music Man instruments include a one-year limited warranty against defects in materials and workmanship from the original date of purchase.
How are the guitars and basses inspected before shipping?
Every instrument undergoes a comprehensive multi-point inspection and professional setup at our California headquarters to ensure optimal playability and electronic performance right out of the box.
What is your return policy for online orders?
We offer a 30-day return window for items in their original, brand-new condition. Please note that return shipping costs are the responsibility of the customer unless the item arrives damaged.
Do you offer international shipping?
Currently, we ship directly to customers within the United States. For international purchases, please use our authorized dealer locator to find a retailer in your specific region.
Are gig bags or hardshell cases included?
Inclusion depends on the specific model series. Most Deluxe and Signature models include a heavy-duty padded gig bag, while the Sub Series models are typically sold without a case.